Shipping policy

Shipping Policy for SoChic Boutique
Effective Date: 1 March 2026
Our Commitment to Efficient Delivery
We are committed to delivering your order in a timely and efficient manner. Please review our shipping policy below to understand our procedures and your responsibilities as a customer.
1. Shipping Methods and Rates
•    We offer a range of shipping options, including standard, expedited, and international shipping (the latter can be arranged via our customer service team).
•    Shipping rates are calculated at checkout, depending on your delivery address and the chosen shipping method.
2. Processing Time
•    All orders are generally processed within 2 business days excluding weekends.
•    Please note that processing times may be extended during peak seasons or special promotional events.
3. Delivery Time
•    Estimated delivery times differ based on your location and selected shipping method.
•    Unexpected delays may arise due to adverse weather conditions, customs procedures, or issues encountered by the carrier.
4. Order Tracking
•    Once your order has been dispatched, you will receive a confirmation email containing tracking information.
•    You may monitor the status of your parcel directly through the carrier’s website using the provided tracking number.
5. International Shipping
•    International orders may incur customs fees and import duties upon arrival in the destination country.
•    These additional charges are the responsibility of the customer and are not included in our shipping rates.
6. Lost or Stolen Packages
We regret to inform customers that we cannot be held responsible for any packages that are lost or stolen after the carrier has confirmed that delivery has taken place. Once delivery has been verified by the carrier, liability for the parcel passes to the recipient.
If your package is missing following a confirmed delivery, we recommend that you contact the carrier directly in order to initiate a claim. The carrier will be able to assist you with their procedures for investigating and resolving lost or stolen parcels.
In cases where packages are damaged in transit, please note that responsibility lies with the carrier. We take great care to ensure that all items are securely and appropriately packed prior to dispatch, minimising the risk of damage during shipment.
7. Contact Us
If you have any queries regarding our Shipping Policy, please do not hesitate to contact us at info@sochic.com